IQ.Financial Refund Policy

Last Modified: 11/9/2016

IQ Financial Tech Solutions, LLC (the “Company”) offers refunds and exchanges on certain products purchased through IQ.Financial (the “Service”).

  1. Returns
    • We offer returns or exchanges on qualified products purchased through the Service for 45 days from the date of purchase. We cannot offer returns or exchanges after the 45 day period.
    • To be qualified for return, your item must be unused and in a similar condition as we you initially received it. Original packaging is preferred.
    • To process your return, we require a receipt or verification of purchase from the Company.
    • If any item is returned and appears (i) used or (ii) damaged by you, we may, our sole discretion, offer a discounted return.
  2. Refund
    • Once the returned product is accepted and examined, we will send you a confirmation email regarding your returned item. Additionally, we will inform you of the whether your returned item was either accepted or denied.
    • In the event that your returned item is accepted, your refund will be processed, and a credit will consequently be transferred to your credit card or the original method of payment, within a reasonable period of time. Processing times vary from institution to institution but typically range from 7 to 14 business days. If you do not receive confirmation of the credit within 14 days, please contact your bank and then, if they cannot resolve it, please contact the Company at support@iq.financial
    • Only regular priced items may be refunded; unfortunately, we cannot offer refunds on discounted items.
  3. Exchange
    • Items that were damaged or defective when originally shipped may be replaced by the Company. In the event that you need to exchange said item for a similar item, please email support@iq.financial for a Return Material Authorization (RMA) before shipping the item. Products without an RMA won’t be received
  4. Contact
    • To initiate a return or exchange, please email us at support@iq.financial or call us at 1-844-462-0098.